Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
6.4
Location
8.9
Service
6.9
Dining
7.9
Guest reviews
7.0/10
based on 9 reviews
8.2
8.2/10 based on 493 reviews
Richard
United States,
December
2024
9.2/10
The hotel is very well located, right in the center of everything, with spacious and clean rooms. The breakfast is fantastic, offering so much choice, yet the beds are quite hard, which might not be ideal for everyone. Overall, I found great value for my stay, though the cleanliness experience varied significantly across different reviews.
Rooms
8.0
The rooms were spacious and clean, though I found the beds to be quite hard, which wasn't to my liking.
Service
9.0
The staff were extremely helpful, and I appreciated the complimentary filtered water available.
Location
10.0
The hotel is perfectly located, central to everything, making it easy to explore the area.
Dining
10.0
The breakfast was absolutely amazing with a vast selection to choose from.
Facilities
9.0
The hotel had great amenities, including excellent air conditioning.
John
United Kingdom,
December
2024
8.8/10
I had a fantastic experience at this hotel, located right in the heart of Phnom Penh. The rooms were spacious and well-maintained, and the breakfast spread was simply amazing. However, I found the beds to be a little too firm for my liking. The facilities were impressive with a great spa, adding to the overall luxurious feel, although some aspects of service could be improved, especially during meal times.
Rooms
9.0
The rooms were spacious and immaculate, featuring a luxurious rain shower.
Service
7.0
While the staff was generally helpful, I noticed some delays with service at times, especially during breakfast.
Location
10.0
The hotel is perfectly situated near local restaurants and the central market, which is super convenient for exploring the area.
Dining
9.0
The breakfast was amazing with a tremendous variety of choices.
Facilities
9.0
The facilities are high-end, and I especially enjoyed the spa services, which were affordable and delightful.
Alex
United States,
November
2024
6.2/10
While the hotel had a great location and some cozy aspects, it wasn't as clean as I expected, and certain amenities felt outdated. I did enjoy the breakfast and the attentive staff, but I would have preferred a better overall cleanliness and management approach to my stay.
Rooms
5.0
The rooms were decent in size but definitely showing signs of wear and tear. They could have been much cleaner upon arrival.
Service
5.0
Some staff members were friendly and helpful, but my experience was marred by conflicting management about a charge I didn't understand for the mini bar.
Location
8.0
The hotel's location is its strongest point, close to the city center and various restaurants, which made getting around easy.
Dining
9.0
Breakfast was a highlight for me; it was delicious and varied, definitely worth waking up for.
Facilities
5.0
Facilities felt older and could use updates, particularly in terms of drainage in bathrooms.
Matt
United States,
October
2024
7.2/10
I had a decent stay at the hotel, enjoying the prime location close to local markets and restaurants. The rooms were spacious and mostly clean, but the decor felt dated and could use some refreshing. Breakfast was quite good with a variety of options, but I did experience some issues with the air conditioning in the dining area. Overall, it's a fair choice if you're looking for value for money, but there are certainly better options available.
Rooms
7.0
The rooms were spacious, but they felt a bit old and needed updating.
Service
6.0
Housekeeping did a good job maintaining the rooms, but I found the dining area quite warm due to ineffective air conditioning.
Location
9.0
The hotel was in a fantastic location, very close to shops and markets making it easy to explore the area.
Dining
7.0
The breakfast had a large selection including fruits and cooked options, but the dining room's lack of cooling made it uncomfortable.
Facilities
6.0
The main reception area and bar were nice, but the overall facilities felt a little tired.
Bob
United States,
September
2024
7.0/10
I had a really mixed experience at this hotel. While the staff were incredibly kind and the room was spacious with a great view, the overall maintenance felt lacking. The breakfast buffet wasn’t fantastic, and the dining area lacked air conditioning, making it stuffy. For the price, I think I could find better options in the area.
Rooms
7.0
The room was spacious with a lovely view, but some furniture needed updating.
Service
9.0
The staff were extremely kind and attentive, which really helped improve my experience.
Location
8.0
The hotel is situated in a good area with many restaurants close by, making it convenient.
Dining
5.0
The breakfast buffet was average, and the dining area was quite warm without proper air conditioning.
Facilities
6.0
Some facilities felt dated and could use a refresh, but overall they were decent.
Aubrey
United Kingdom,
September
2024
8.6/10
I had an amazing stay at this hotel, particularly because of its fantastic location right in the heart of Phnom Penh. The rooms were spacious and impeccably clean, making it a comfortable place to relax. However, there were some minor service issues at the restaurant that could be improved. The breakfast was a highlight with plenty of variety, and the hotel spa provided a delightful experience at a very affordable price.
Rooms
10.0
The rooms were spacious and immaculate, featuring a lovely overhead rain shower in the bathroom.
Service
8.0
Housekeeping was diligent in maintaining the rooms, and the laundry service was both economical and efficient.
Location
9.0
The hotel is conveniently located near local restaurants and the central market, making it easy to explore the area.
Dining
7.0
The breakfast buffet had an impressive selection of fruits and cooked options, though the service at the restaurant could use some attention.
Facilities
9.0
The hotel facilities, including the spa where I enjoyed a wonderful massage, were excellent and well-maintained.
James
United States,
August
2024
5.6/10
I wouldn't call this a 4-star hotel as the cleanliness and upkeep leave much to be desired. The location is decent and breakfast was quite good, but the general wear and tear on the property is noticeable. There are definitely nicer options in the area for a better experience.
Rooms
5.0
The rooms are a decent size, but they feel well worn and not very clean. I found hair on the floor and dirty surfaces, which was quite off-putting.
Service
5.0
The service was not mentioned extensively, but I didn’t find the housekeeping satisfactory due to the state of the room.
Location
8.0
The hotel is in a convenient location, close to shops and markets which is a plus.
Dining
8.0
Breakfast was really good, with a large selection of fruits and cooked options like pancakes and eggs.
Facilities
5.0
The main reception area has some exquisite carved furniture, but overall the facilities feel quite dated.
Evelyn
United Kingdom,
August
2024
5.0/10
My stay at Hotel Sor was incredibly frustrating due to the terrible room conditions, including plumbing issues and an unusable shower. On a positive note, the massage I received was fantastic, and that’s the only redeeming quality I can mention. Overall, it felt like a significant disappointment for the price I paid.
Rooms
5.0
The room was in awful condition, with plumbing issues that rendered the sink unusable and a shower that flooded the floor.
Service
8.0
I didn’t interact much with the service due to the room issues, but the massage from Po was great.
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